Refund Policy

Last updated: November 5, 2026

If a guide is not the right fit, you can request a refund within 14 days of purchase. Nothing here limits statutory consumer rights available to you.

1. How to request a refund

Email support@youdontpretend.com within 14 days of purchase. Include the email address used at checkout and your order ID or receipt number, if you have it. You do not need to explain your reasons in detail.

2. How refunds are processed

Refunds are processed through Creem, our merchant of record. We request the refund through Creem, and Creem returns the amount to your original payment method. Processing time depends on Creem, the payment provider, and your bank; it may take several business days to appear on your statement.

3. Digital delivery

The guides are delivered digitally and access is normally immediate. By completing your purchase, you consent to immediate delivery and acknowledge this 14-day policy. If you request a refund, stop using the guides and delete any copies you downloaded, except where local law requires otherwise.

4. When a refund may be declined

We may decline a refund in cases of clear abuse, including repeated purchases and refunds of the same digital product, evidence that the PDF has been redistributed or shared publicly, or fraudulent activity. We will not decline a refund where applicable law gives you a mandatory right to one.

5. Chargebacks

If you have a problem, please contact us first — we will try to resolve it quickly. If you initiate a chargeback, Creem may request information from both sides, and the payment provider makes the final decision. A chargeback fee may apply under Creem’s terms.

6. Contact

Questions about a refund? Email support@youdontpretend.com. We aim to respond within 3 business days.