Contact & Support

We usually reply within 3 business days.

Have a question about a guide, your order, or access to your PDF? Email support@youdontpretend.com. Please use the address you used at checkout when writing about an order.

Order or delivery issue

Didn’t receive your download link? Include the email used at checkout and your order ID if you have it. We’ll help you access your PDF.

Refund request

Requests are accepted within 14 days of purchase. See the Refund Policy for what to include.

Question before buying

Not sure if a guide is right for you? Ask about the format, length, or content before you purchase.

Business or legal

For press, partnerships, or legal inquiries, email us with “Business” or “Legal” in the subject line.

Before you email

You may find a faster answer in the FAQ. It covers delivery, devices, refunds, and what the guides are — and are not.

Response time

We aim to respond within 3 business days. During busy periods, it may take a little longer. Please avoid duplicate messages, as that slows things down.